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Our KYC/AML provider is Onfido, they are a large, well-known company that processes KYC applications for companies like Revolut, Orange, Couchsurfing and Bitstamp.
You can learn more about Onfido here: https://onfido.com/
Most KYC applications are approved within minutes, especially when you upload a high quality photo of a supported document is uploaded. High quality meaning no blur, no cut off corners, no blocked text, no glare, and high resolution.
However, sometimes, even these kind of applications can take up to 24 hours (during weekdays) to process. If your application has been pending for over 24 hours, you can reach out to firstname.lastname@example.org.